How can I help a family member who is in trouble?

If a family member is struggling with a gaming problem, start by having an open conversation with them. Then email our support team at support@ftk99.cam — we will help with the right steps while maintaining confidentiality. Facing the problem directly rather than hiding it is the most effective path.

For Ages 21+

ftk99's commitment to responsible gaming

Alongside an enjoyable gaming experience, your protection is our highest priority — we are always by your side with limit-setting, self-exclusion, and round-the-clock support.

Our Commitment

Why is responsible gaming important?

ftk99 believes that online gaming should be a form of entertainment — not a source of financial pressure or mental stress. Responsible gaming means understanding your own limits, making the right decisions, and seeking help when needed. We want to ensure that every player is gaming of their own free will and in control.

When gaming goes beyond entertainment and becomes an addiction, it can be harmful to family, career, and mental health. That is why we provide a number of effective protection tools on the ftk99 platform to help you keep your gaming habits in check.

Important Warning

All services at ftk99 are for users aged 21 or older only. Registration or gameplay by minors is strictly prohibited. Never think of gaming as a source of income — it is a form of entertainment.

Protection Tools

Every game should stay in your control

The effective tools ftk99 provides to help you stay protected.

Deposit Limit

You can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately, and a 24-hour waiting period applies to any increase. This is the most effective way to prevent overspending.

Time-Out

Temporary Break (Time-Out)

If you feel you need a break, you can take a time-out from 24 hours up to 6 weeks. During this time your account will be completely inactive. The account cannot be reactivated before the time-out ends.

Self-Exclusion

For long-term protection, you can choose self-exclusion ranging from 6 months to permanent. Once active, logging into your account will not be possible under any circumstances. Contact our support team to activate this feature.

Session Limit

Session Time Limit

Set a limit on how long you play in one sitting. When the set time is up, the session will end automatically and you will be shown a warning message. Protect yourself from the harmful effects of playing for extended periods.

Activity Review

Gaming History Review

You can view all your betting and deposit history at any time. Analyse your spending patterns and change your decisions if needed. Transparency is the foundation of safe gaming.

Support

24/7 Bengali Support

If you experience a gaming problem, account lock, or feel mental stress, speak to us in Bengali on our live chat. Our trained support team is by your side day and night to give you the right guidance.

Awareness

Recognise the signs of problematic gaming

If any of the signs below appear in yourself or someone you know, it is important to act quickly. Acknowledging the problem is the first step toward a solution.

Thinking about placing more bets to win back money you have lost
Using household money to play games
Hiding your gaming from family or friends
Feeling restless or irritable when not playing
Prioritising gaming over work, family, or studies
Repeatedly failing in attempts to stop playing
Experiencing depression or anxiety because of gaming

Ask yourself a few questions

Answer the questions below honestly. If most answers are "yes", it is time to seek help.

Am I spending more than my set budget?
Am I having sleep problems because of gaming?
Are the people close to me concerned about my gaming?
Am I borrowing money to play, or thinking about doing so?
Do I feel like playing even more after winning?

If most answers are "yes", contact our live chat or activate self-exclusion.

Simple Process

How to activate protection tools

Set your own gaming limits in just a few steps.

Log in to your account

Responsible Gaming Settings

From your profile, go to the "Responsible Gaming" section.

Choose a tool

Deposit limit, time-out, or self-exclusion — choose whichever you need.

Confirm

Confirm the change — reducing a limit is immediate, increasing one requires a 24-hour wait.

If you have trouble changing settings, contact our 24/7 live chat support.

Minor Protection

We are committed to protecting children and young people

ftk99 strictly follows the 21+ age policy. Age is verified at registration. If there are children or young people in your home, please follow the advice below:

Use a password or PIN lock on your device
Try not to play games in front of children
Never share your account details with anyone
Use parental control software on your device
Do not leave your device without logging out

Healthy Gaming Habits

Safe and enjoyable gaming tips

Follow a few simple rules for responsible gaming:

Set a budget before you play and stick to it
Do not think of gaming as a way to earn money — it is entertainment
Take regular breaks — at least 15 minutes every hour
Do not play under the influence of alcohol or drugs
Avoid playing when you are angry or frustrated
Set aside any winnings — do not put everything back into play
Give attention to hobbies and relationships beyond gaming

Need help? Contact us

If you are facing any problem with gaming or want to activate protection for yourself, contact our Bengali-speaking support team. We are here for you 24 hours a day, 7 days a week.

24/7 Bengali Live Chat

[email protected]

Our support team is always ready to help you activate self-exclusion or any other protection tool.

Common Questions

Frequently asked questions about responsible gaming

Yes, all services at ftk99 are only for users aged 21 or older. We verify age at registration, and any account belonging to a minor is closed immediately.

Self-exclusion cannot be cancelled before its period ends. For permanent self-exclusion, access may be reconsidered after at least 6 months through a special review process. This policy exists to protect you.

Yes, reducing a limit takes effect immediately. However, if you want to increase a limit, a 24-hour waiting period applies — this is to protect you from impulsive decisions.

Absolutely. Your account balance remains completely safe during a time-out or self-exclusion. Funds can be withdrawn at the end of the period or upon a special request.

If a family member is struggling with a gaming problem, start by having an open conversation with them. Then email our support team at [email protected] — we will help with the right steps while maintaining confidentiality. Facing the problem directly rather than hiding it is the most effective path.

The minimum deposit at ftk99 is ৳200 and the minimum withdrawal is ৳1,000. Starting with smaller amounts is part of responsible gaming — enjoy yourself within your own budget.

No. Online gaming is a form of entertainment — not a reliable source of income. Every game carries both the possibility of winning and losing. Relying on gaming for financial needs is dangerous. Play only from an entertainment budget that is separate from your main income.

Enjoy ftk99's world-class gaming
safely

Start today following our responsible gaming policy. Cricket betting, slots, or live casino — enjoy your favourite games safely.