ftk99 Privacy Policy

ftk99 (referred to hereinafter as "we", "our", or "the platform") operates a reliable and secure online gaming platform for players in Bangladesh. We understand that your personal information is extremely valuable, and ensuring its protection is our responsibility.

This privacy policy will explain in detail what types of personal information ftk99 collects, how that information is used, who it may be shared with, and what rights you have over your own information.

This policy should be read together with our Terms and Conditions and Responsible Gaming Policy, as they form part of our complete legal framework.

This privacy policy applies to the ftk99 website (ftk99.cam) and all services operated under it. By browsing the website, creating an account, playing games, or using any service, you consent to the processing of your information under this policy.

ftk99 collects two types of information from its users — information provided directly by you, and information collected automatically.

2.1 Information Provided Directly

When you register an account on ftk99 or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport details (for identity verification)
• bKash, Nagad, Rocket, or Upay account details (for transactions)
• Account password (stored in encrypted form)
• Contact information provided via live chat or email
• Any additional information voluntarily provided

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type, version, and operating system
• Date, time, and duration of visits to the platform
• Log of pages visited
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, for the purposes of identity verification or fraud prevention, we may receive supplementary information from approved third-party services. Such data collection is always carried out within the limits of applicable law.

ftk99 uses your collected information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, managing, and maintaining your account
• Verifying your identity and age (to confirm 21+)
• Processing deposit and withdrawal transactions
• Providing gaming services and bonus offers
• Communicating with you and providing support

3.2 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Implementing responsible gaming policies
• Meeting applicable legal obligations
• Protecting system security and integrity

3.3 Platform Improvement

• Monitoring and improving the user experience
• Identifying and resolving technical issues
• Analytical use in developing new services and features

3.4 Marketing Communications

With your explicit consent, we may send you relevant promotional information, special offers, and updates. You may request to opt out of these communications at any time.

ftk99 applies industry-standard security measures to protect your personal information.

4.1 Technical Security

• SSL Encryption: All data transmitted between the website and servers is encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored in plain form — advanced hashing algorithms are used.
• Firewalls and Security Protocols: Multiple layers of protection are applied at the server level.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.

4.2 Data Retention Period

We retain your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or for as long as applicable law requires it to be kept.

• Active account data: for the full duration the account remains active
• Transaction records: for the period required by legal requirements
• After account closure: for the period necessary to meet legal obligations

ftk99 never sells, rents, or commercially distributes your personal information. However, in certain circumstances, information may be shared as follows:

5.1 Service Provider Partners

Minimum necessary information may be shared with trusted third parties such as payment processors, identity verification services, game providers, and technology service providers. These partners are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

In the case of court orders, regulatory directives, or legal investigations, we may be obligated to disclose information in accordance with applicable law.

5.3 Fraud Prevention

Information may be shared with relevant authorities for the purpose of detecting and preventing fraudulent activity, money laundering, or other illegal activities.

5.4 Business Transfers

In the event of company restructuring, merger, or asset transfer, user information may be transferred as part of those assets. Prior notice will be given where possible.

The ftk99 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions, ensure security, and operate core site functionality.
• Functional Cookies: Remember your preferences, language settings, and usage history.
• Analytical Cookies: Monitor site usage and help us improve our services.

6.2 Managing Cookies

You can accept, reject, or delete cookies by changing your browser settings. However, disabling essential cookies may cause some important platform features to not work correctly.

As a user of ftk99, you have the following rights over your own personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of any inaccuracies in your personal information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that the use of your information be limited in certain cases.
• Right to Opt Out of Marketing: The right to request to stop receiving promotional communications at any time.
• Right to Complain: The right to lodge a complaint with the relevant authority regarding our data processing practices.

ftk99 strictly follows a 21+ age policy. We never knowingly collect or process personal information from any person under the age of 21.

Age verification is carried out at the time of account registration. If a user creates an account by providing a false age and this comes to our attention, that account will be closed immediately and all associated information will be securely deleted.

If you suspect that a minor is using our platform, please notify our support team immediately. For more details on this matter, please see our Responsible Gaming policy.

ftk99 reserves the right to update this privacy policy from time to time. For significant changes to the policy, we will notify you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email
• Displaying the "Last Updated" date at the top of the page

Continuing to use the platform after a change has been made will mean that you have agreed to the updated policy. We recommend that you visit this page regularly.

If you wish to request a copy of a previous version of the privacy policy, please contact us.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

We always strive to respond quickly and satisfactorily to all questions related to your data protection. Your trust and confidence mean a great deal to us.